Support
FAQs
Clear answers about booking, payments, and traveling with us.
How do I book a trip?+
Browse our packages, open the journey that interests you, and click Book This Journey. You can also send an inquiry via Plan Your Journey if you want a custom itinerary.
Can I pay a deposit instead of the full amount?+
Yes. Most packages support a partial payment (deposit) and full payment. The deposit percentage is shown on each package page. You'll receive a receipt for either option.
What payment methods do you accept?+
We confirm payment by email or WhatsApp after you inquire. Most travelers use mobile money, bank transfer, or a card link we send. Online card checkout on the website is being set up. A 30% deposit is shown on each package.
How do I leave a review?+
Use the form on our Reviews page — it opens an email to the team — or WhatsApp us. When our Google Business Profile is live, you can also review us on Google. We then publish selected reviews on this site.
When are you open?+
The office at Kiwatule, Kampala, IM Mall, C14, P.O. Box 214138, Kampala, Uganda is open Monday to Saturday, 8:00am to 5:00pm East Africa Time. WhatsApp, email, socials, and online bookings stay available 24/7.
Where are you based?+
Kitum Cave Safaris Limited is registered in Uganda (URSB 80040097847752). The office is at Kiwatule, Kampala, IM Mall, C14, P.O. Box 214138, Kampala, Uganda. You can reach us at info@kitumcavesafaris.com or WhatsApp 0705940988.
How far in advance should I book gorilla trekking?+
Gorilla permits are limited and should be booked well in advance — especially for peak seasons. Contact us as early as you can so we can secure permits and lodges.
Still have questions?
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