Privacy Policy

Certain visitors to Kitum Cave Safaris' websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, we may ask visitors who inquire about a trip or create a booking to provide a name, email address, phone number, travel dates, and passport details needed for permits. Those who engage in transactions with Kitum Cave Safaris are asked to provide additional information, including as necessary the personal and payment information required to process those transactions (payment card details are processed by our payment partner and are not stored on our public website).

In each case, Kitum Cave Safaris collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with us. We do not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities (such as booking or submitting an inquiry).

Kitum Cave Safaris discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on our behalf or to provide services available at our websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using our websites, you consent to the transfer of such information to them.

Kitum Cave Safaris will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, we disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Kitum Cave Safaris, third parties or the public at large.

If you have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date with Kitum Cave Safaris. If you send us a request (for example via email, WhatsApp, or a contact form), we reserve the right to use it to clarify or respond to your request or to help us support other travellers. Kitum Cave Safaris takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Like most website operators, Kitum Cave Safaris collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally-identifying information is to better understand how visitors use our website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website.

Kitum Cave Safaris may also collect potentially personally-identifying information like Internet Protocol (IP) addresses for users who submit forms, leave reviews, or otherwise interact with the site in a logged or identifiable way. We only disclose such information under the same circumstances that we use and disclose personally-identifying information as described below.